Customers’ Interests Protection Centre releases April complaints

Two state-owned banks and a private one dissatisfied their customers most as Bangladesh Bank (BB) received the highest number of complaints against them last month, reports BSS.
BB received a total of 250 complaints in April against different banks as the banks failed to provide satisfactory services for their customers. The highest number of complaints was lodged with its Customers’ Interests Protection Centre (CIPC) against Sonali Bank, Rupali Bank and BRAC Bank. “These three banks have already been asked to take necessary steps to reduce the number of complaints from their clients. Otherwise, the central bank would take actions accordingly,” BB general manager at the Governor Secretariat AFM Asaduzzaman told the news agency.
He said BB had already resolved 236 complaints, or 94 per cent of the total 250 complaints received in April.
Among the complaints, 72 were general banking services related, 49 were concerning loans, 14 were on credit card services, eight were related to mobile banking, four were for mishandling remittances and six were regarding import bills.
The BB official said people lodged 197 complaints by post and the rest 53 by phone. He suggested people call BB’s helpline (16236) for lodging their complaints directly.