Mutual Trust Bank Ltd (MTB) recently organised a day-long Service Excellence Conference for its branch managers and department heads.

MTB managing director and CEO Anis A Khan inaugurated ‘MTB Winning’ - the bank’s etiquette and service excellence guideline for employees at a function in the city recently, said a press release.

Deputy managing directors Md Hashem Chowdhury and Md Ahsan-uz Zaman, head of business, retail banking Gazi Yar Mohammed and other senior officials of the bank were present at the conference.

Anis A Khan, in his address, emphasised the importance of excellence in customer services, by offering experiences that go beyond customer’ expectations. MTB, being one of the significant banking groups in the country, has put special emphasis and focus on delivering world class banking services.

The programme was conducted by the Service Quality Team of the bank and consisted of various team activities, role play, presentation and group exercises focusing on the importance of customer experience management. All employees of the bank will be participating in workshops to ensure continuous progress in service levels of the Bank, in the days ahead.

News: Daiy Sun/ Bangladesh/ Apr-28-2011