BRAC Bank has introduced automated Queue Management System at branch network for smooth and faster delivery of services to the customers.

 
It is an automated system with state-of-the-art touch screen kiosk and visual displays that will inform and guide customers about all services available in the branch. The new system will save valuable time of the customers as it will reduce waiting time in queue.

 
The system ensures separate queue for different banking services-Bearer and A/C Holders, remittance, IPO and tuition fees deposit and prioritizes services for premium, supreme and corporate customers.

It will facilitate floor manager to distribute service requests from one desk to another as per situation.

 
The system is launched as part of the bank's commitment to provide 'Delightful Customer Experience' to its customers. The system will be expanded to other branches of the bank.