Personal Banker, Retail Banking & Wealth Management

• If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
  
• Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth -Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
  
• In this role, you will:
  
• Take ownership of customer account related services and ensure fulfillment of commitments through necessary coordination with back office / support
  
• Act as financial consultants of respective customers and handle queries and problems of Branch walk-in customers and recommend effective solutions as per need
  
• Create awareness of alternate channels and educate customers toward better use of those channels
  Assist the Branch team in achieving business targets by engaging customers in relevant products and services
  
• Follow customer face-to-face contact standards diligently
  
• Assess customer needs wherever possible and generate leads for future follow up by Sales Officers
  
• Ensure team knowledge and execution of proper standards, controls and best practices
  
• Work in a team to ensure customer waiting time for advice / service is minimised
  
• Coordinate with support roles to address specific customer needs that are identified
  
  Job Nature :Full-time
  
  Experience:Na
  
  Gender : Both
  
  Published On: Jan 18, 2015