Bangladesh Bank issued guidelines for customer services and complaint management and asked all banks and financial institutions (FIs) to follow it to ensure better services to customers.

The central bank in a press release on Tuesday said the guidelines were issued to protect the interest of customers, ensure better services in the financial sector and settle customers' complaints, reports BSS.

"The guidelines are structured and focused on the aspects of institutional and individual ethical standard, customer service quality, customer awareness programme and complaint management system," the BB said.

These guidelines deliberate the complete procedures to ensure the comfortable and affordable customer services.