An agreement for business process improvement has been signed between City Bank and PricewaterhouseCoopers (PwC) Private Limited, says a press release. Under this agreement, PwC will initiate the business process re-engineering process and the functional validation of the Bank’s core banking system through analysis of the current practices of City Bank compared against the global best practices.

Through this project, the process of City Bank will be aligned with the best banking practices seen across the development markets. This will eventually result in greater customer satisfaction and compliance at the same time.

Globally, Pricewaterhouse-Coopers International Limited is currently the largest accounting and consulting firm. PricewaterhouseCoopers International Limited was named a “Leader” in Gratner’s Magic Quadrant for Financial Management Consulting Services Worldwide 2011.
The agreement was signed by K Mahmood Sattar, managing director and chief executive officer of City Bank and Pradip Bhowmick, executive director of PwC.

City Bank additional managing directors--Sohail RK Hussain and Faruq M. Ahmed, deputy managing director and chief operations officer Mashrur Arefin and Sekhar Mukherji, project director for PwC were also present during the signing ceremony.

The Dail Independent/Bangladesh/ 5th March 2012