Bangladesh Bank has directed all scheduled banks to open complaint cells in their zonal offices by a month.

The financial and banking sector regulator yesterday issued a circular to that effect saying that the cells would be like those currently prevailing at the banks’ head offices

The circular said BB’s branch offices are struggling to settle piled-up complaints against various scheduled commercial banks’ zonal offices because of an absence of the banks’ own complaint cells there.

The circular also instructed send the central bank the names of the cells and other contact details including phone and fax numbers, e-mail address and others.

News: Daily Sun/ Bangladesh/ 25-Jul-2011