Banking Jobs
Job details
Job Title
Senior Officer, Client Experience and Electronic Banking Support (C05)
Company
Description
Resolve any and all issues raised by Online Banking users within shortest time.
A. Communicate with clients regarding the raised issue and resolve it possibly over phone/e-mail or by visiting the client.
B. Maintain positive relationships with clients through frequent visits.
C. Ensuring appropriate set-up is done in Online Banking Platforms.
Exact mapping of customer requirements within Citibank to ensure delivery of all Electronic Banking requirements.
Lodge electronic banking related documents / agreements properly to ensure audit requirements.
Continuously monitor client usage of Online Banking Platform.
Manage outsourced Online Banking support personnel.
Work with Sales, Coverage, Implementation, Operations and the Customer during On-boarding a Customer in Online/Electronic Banking.
Identify information gaps in customer communications and work on process/system improvement to improve these.
Participate in system upgrade processes.
Participate in local and regional Electronic Banking related projects.
Job Context.
Direct Reporting to: Head of Client Experience, Electronic Banking and Citi Service
Job Nature: Full-time
Published on: Jun 22, 2017