Account Opening Manager, Service Delivery, HSBC Technology & Services (Ref. HRD/Res/2015/063)

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Within HSBC Technology and Services (HTS), Global Service Delivery (SD) is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
In this role, you will:
Ensure that all the aspects of Account Opening are maintained properly under the requirement of Group policies and to confirm the minimisation of error which could lead to financial and reputation losses for the bank
Manage the customer touch points strictly as per service-level agreement (SLA) with reduced error rates; set new standards in customer service and operational efficiency
Ensure the highest level of support to meet on-going business needs and ensure Business Continuation during contingency situations
Understand and implement the needs and requirements of the internal customers (both Commercial Banking and Retail Banking); provide daily MI for onward submission to stakeholders and internal customer for business forecast
Eliminate exposure to regulatory breaches (i.e. money laundry, data leakage etc.) as well Group, regional or country adopted legal requirements (SOX, FATCA, Firewalls etc)
Ensure meeting HSBC internal control standards in line with group policy and maintain awareness of operational risk and minimise the likelihood of its occurring

Job Nature: Full-time


Published On: Jun 29, 2015