Manager - Operational Support & Development, HSBC Technology and Services (HTS)

• If you're looking for a career where you can make a real impression, join HSBC and discover how valued you�ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
  
• HSBC Technology and Services (HTS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.
  
• In this role, you will:
  
• Monitor the Costs/Full Time Employee (FTE) of HTS Functions through HTS Dashboard, Finance data and Asia Pacific HTS reporting on a monthly basis
  
• Monitor HTS Sustainable Saves progress on a monthly basis and manage the quarterly/monthly savings submission and reconciliation process and participate in the preparation and communication of Annual Operating Plan (AOP)/Rolling Operating Plan (ROP) for HTS
  
• Provide analysis, reporting, presentations and monitoring of Management Information (MI) to support Chief Operating Officer (COO) requests not supported by Finance or Communications
  Ensure the creation, update and approval of local records management work procedures and retention schedules appropriate to the needs and complexity of each business line/function
  
• Provide consultancy and assistance in the design of HTS wide staff development, engagement and communication activities and also provide administrative and ad-hoc support to Chief Risk and Admin Officer (CRAO) and COO (e.g. management of safe custody documents and keys, Limits of Authority etc.)
  
• Work effectively with local business representatives and practitioners to identify and address areas of knowledge and procedural gaps
  
• Work with respective Business Owners and Legal on local policy deviation, associated risk assessments and implementing legal hold directives and also manage the reporting and follow-up of any regulatory investigation into the country�s records keeping practices or loss of records as required under Global Service Manual
  
  Job Nature :Full-time
  
  Published On: Feb 24, 2015