Retail Loan Operations Manager, Credit Services, Global Service Delivery, HSBC Technology & Services

• If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
  
• Within HSBC Technology and Services (HTS), Global Service Delivery (SD) is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
  
• In this role, you will:
  
• Manage the customer touch points strictly as per Service Level Agreement (SLA) with reduced error rates
  Ensure the highest level of support to meet on-going business needs and business continuation during contingency situations
  
• Set new standards in customer service and operational efficiency
  Review and challenge existing end to end workflow/processes/practices of RBWM Loan Operations to identify and improve opportunities for implementation
  
• Understand and implement the needs and requirements of the internal customers
  Act as the secondary checkpoint for ensuring local and group Anti Money Laundering guidelines
  Provide daily Management Information (MI) for onward submission to stakeholders and internal customer for business forecast
  
• Ensure proper entries in Electronic Time Capture System (eTCS) and Service Tracker
  
• Demonstrate a strong commitment to coaching and developing the team towards continual performance improvement
  
• Ensure meeting HSBC internal control standards in line with group policy and maintain awareness of operational risk and minimise the likelihood of its occurring
  
• Ensure the timely implementation of internal and external audit points together with any issue raised by auditors
  Contribute to maintaining a high level of efficiency, productivity and accuracy in processing in order to contribute in maximising the bank`s profit and minimising the cost
  
  Job Nature: Full-time
  
  Gender : Both
  
  Published On: Jan 13, 2015